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Customer Support


Context Help

If you feel lost inside our Control Panel, the first thing you should do is click the Help button, which is visible on each and every page. A popup will appear. It includes exhaustive information about all the actions that you can carry out on the given page. Each pop-up window shows up on the very same page so that you can quickly get back to your work.

Video Tutorials

We have a rich assortment of video tutorials illustrating how to work with our hosting Control Panel. They're intended for those of you who would like to see how things are getting done instead of only reading articles. In this way, everyone can swiftly become familiar with our hosting Control Panel by merely watching our step-by-step instructional video clips.

F.A.Q.

If you can't find the answer you searching for, take a gaze at our comprehensive FAQ section, which comprises questions asked by real individuals and provides practical solutions. We periodically "revamp" our FAQ database with new questions & answers in order to encompass all the new additions and innovations associated with our web hosting platform.

Ticketing System

If you still can't discover the solution you are looking for in the FAQ database either, you can get in touch with our great team of client support engineers available 24x7 and eager to help you with any query. Each trouble ticket you submit will be answered in less than one hour (the average ticket response time is about 20 minutes), so you will not have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 294959

Sales Lines Working Hours:
Monday to Friday:
09.00 AM - 11.00 PM GMT/UK
05.00 AM - 07.00 PM EST/USA
07.00 PM - 09.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com